How to Find and Manage Your Google Reviews

Reviews have always been an excellent way of getting a feel for a particular place that you visit, and also, it is a great way to let other people know about how you feel and your experience. The tech giant Google has made this process further easy by integrating user reviews with Google Maps. Although sometimes, experiences change, and people often want to edit their original review. Besides, you may sometimes want to remove the entire row.

What you need to do is sign into your Google Account or view or manage all your reviews. In this article, we are going to discuss everything that you need to know about Google reviews.

How to add a Google review?

For helping you to share your experience or for helping others to choose or make a good decision, reviews or ratings can be added.

Before you want to add a review or rating, ensure that the content policy is followed by you. Ratings and reviews may be removed from the page, and in most cases, they are removed because of policy violations such as incorrect and spam content.

To add Google review through your desktop, follow the given below steps:

You will have to sign in to Google Maps on your desktop.
Then, you will need to look for a place.
On the left, you will need to scroll and tap on “Write a review”.
For scoring the places, you will need to tap on the stars. If you want, you can write a review as well.

To add Google reviews by making use of a mobile device, follow the steps stated below:

On your mobile device, you will need to open the Google Maps application.
Then, you will need to look for a place and click on it. In case you receive several locations, click on the particular location that you want to update.
Tap on the name or address of the place at the bottom.
Click on “Reviews” at the top.
You will need to click on the five empty stars.
For scoring the place, click on the starts; for writing a review, enter whatever you want to say under “Share more about your experiences”, and for adding details about your experience, under all the questions that show up, you will have to select the details that fit best for your experience.

Your score, review, and details that you have entered about a place will be displayed on Google under you decide to take it down. After your review is published, you can change or edit the rating and review as well.

How do I see my Google Reviews?

For seeing your Google reviews on mobile, follow the steps given below:

First of all, open Google Maps.
Look at the bottom, and you will see “Contribute”. Tap on it.
Under your name, you will find “View your profile”, on which you will need to click.
All your past reviews will be displayed in a list on the screen.

For seeing your Google reviews on the desktop, follow the given below steps carefully:

Open your web browser.
In the address bar, input “maps.google.com”.
In the upper left, you will find the “Menu” icon. Click on it.
Then in the list, look for the “Your contribution” option and tap on it.
Then, you will have to select the “Reviews” tab.
Here all your previous reviews will be displayed to you.

Benefits of Google Reviews

The benefits of Google reviews are discussed below:

Improves brand trust:

Transparency is being prioritized more and more by the customers. That importance and relevance that is positioned on transparency can be accredited highly to accessibility to the massive amounts of info on any kind of business. At present, it is not odd for a customer to research a business before making any purchase of services or products. More and more people are getting dependent on Google reviews.

More than 72% of consumers have agreed that they have trusted a business because of positive Google reviews. So, this offers a great opportunity for all the local businesses to gain a competitive advantage over their competitors by gathering Google reviews. Besides, it establishes an urgent sense for responding to the negative reviews. This, in turn, establishes further customer trust.

Boosts local SEO and online exposure:

The search algorithms of Google are complicated. But one thing exists for sure. The Google local search is impacted by the Google reviews. A significant portion of the overall search algorithm of Google is driven by the review signals. All these review signals are usually focused on diversity, velocity, and review quantity.

A correctly-balanced combination of all these 3 review signals helps to catapult a business towards the topmost position of the local search results of Google. This will help your business to get discovered easily and fast by making use of any traditional SEO activities such as blogging and keyword research. All the local businesses must not only rely on the traditional styles and neglect other mediums such as Google reviews.

If Google reviews are properly executed, it can prove to be one of the most successful marketing strategies. It happens mostly because the business reviews of Google allow a business to pop up in the “Map Pack”. It shows the name of the business, a link to the business, the contact number, and the address, along with the total number of Google reviews, additionally with an average rating.

Customer intelligence and feedback loop:

Among all the significant advantages, customer intelligence and the feedback loop that you receive are the biggest advantages. Each of the Google businesses that you gather serves as a customer survey response not only for you but for your staff as well. Besides, every Google review will tell you a few things:

Whether your enterprise or company has delivered a good customer experience or not.
Whether your company has conducted an amazing job or not.
You will get to know what kind of service or products people are receiving from your business.

The customer feedback loop will help you understand what you are doing right and what you are doing wrong. When you read all the negative reviews on Google, you can see quickly what are areas you need to improve and what are areas are in good shape.

In the very first step, you will need to monitor and see for the Google review after a transaction has taken place. Either you can make use of an online reputation platform for monitoring reviews on the sites like Google, or you can monitor it manually as well. Then, you will need to respond to that particular Google review. If you find the review to be negative, do your best and leave a response about how you are going to solve the problem. You can apologize and offer a good solution. Lastly, you need to praise the areas that have proved to be well-performing. By altering all the processes, you are testing the new processes for making your business operate more efficiently and smoothly.

All of these can prove to be a competitive and value-added advantage over their competitors in the industry. Via the Google reviews, people have been able to optimize several areas in their business for offering an improved customer experience and becoming more discoverable on Google.

Improves CTR:

For any business, it is essential to get the customers to tap on their link when the link is displayed on the search engine. It may be the case that you have invested your money and time in SEO strategy, but people are not tapping into your business, and all your efforts will be in vain. Fortunately, with having Google reviews on your side, it is easy to boost the CTR (click-through rate) when your business pops up in a search engine. The Google review rating will be displayed beside the name of your business in Google. Therefore, a good collection of positive ratings holds the potential to boost clicks to your website.

Converts more customers:

After a customer has tapped through your business page, you are nearly at the end of your goal. Customers who visit your website need to be appealed to for purchasing a product or service from your business. On the one hand, just like correctly designed web pages and a customer-friendly website is important, on the other hand, Google reviews are also highly important. Google reviews hold power alone for performing the conversion alone. Therefore, a business having a powerful rating on Google reviews must advertise all those ratings on their website. These ratings will increase customers’ trust.

How do I Edit or Delete my Reviews?

To edit or delete your reviews on Google through desktop, follow the given below steps:

You need to open Google Maps on your computer.
Locate the “Menu” option at the top left, and click on it.
Then you will have to click on “Your Contributions”.
Then, tap on “Reviews”.
Besides the review that you want to edit or delete, you will need to click on the “More” icon.
Finally, you will have to click on “Edit review” or “Delete review”, and then follow the steps displayed on the screen to proceed further.

To edit or delete your reviews on Google by making use of mobile, follow the steps given below:

You will need to open the Google Maps application on your android device.
Then you will see “Contribute” at the bottom, and you need to click on it.
Then, you will need to scroll until you find “See your reviews”. Then, click on it.
You will need to tap on the “More” option located next to the review that you need to delete or edit.
Then as per your requirement, you will have to select “Edit review” or “Delete review,” and then all the steps are displayed on the screen to proceed further.

How to Share my Google Reviews?

For sharing your by making use of a computer, follow the steps stated below:

Open Google Maps on your desktop.
Click on the “Menu” icon located at the top left.
Then you will need to tap on “Your Contributions”. For finding the places that you have reviewed, you need to click on “Reviews”, or if you want to find suggestions of places for reviewing, tap on “Contribute”.
For sharing a review, tap on the “Share” icon located at the bottom of the reviews.

For sharing your by making use of mobile devices, follow the steps stated below:

Open the Google Maps application on your mobile phone.
Then click on “Contribute” at the bottom of the screen. If you are looking for the places that you have reviewed, you will need to click on “View your profile”, or else, for finding the places to review, you will have to click on “Write a review”.
If you want to share a review, you need to scroll at the bottom of the review and click on the “Share” icon.

FAQ

Do Google reviews are immediately posted?

Generally, the reviews are posted almost instantly. However, in some cases, delays can happen anywhere between a couple of days up to a week. This happens mostly because of inaccuracies in the listing information, the addition of a new location, or in case the listing is new.

Can Google reviews be turned off?

No, you cannot disable or turn off the Google reviews for your business unless you are deleting your Google My Business (GMB) profile.

How to respond correctly to Google reviews?

Always reply positively. In case you get a negative review, do not get angry, and instead, find out the reason behind such behavior of the person. Try to be apologetic and make sure that you resolve the issue for the person.

Are Google reviews trusted?

A vital role is played by Google reviews in the online reputation of a small business. The customers rely on it to make a purchase. In short, ye, Google reviews are a trusted medium.

Can a business’ review be kept if it is changing its location?

Generally, GMB will shift all your reviews to the new location unless your business is anyway tied to the previous locations.