QuickBooks Card Reader Not Working – Solved Now

gopayment card reader not working

Is your gopayment card reader not working then this guide is for you. Among the many apps and services that may be integrated with QuickBooks Desktop, Intuit QuickBooks GoPayment is a great example. A number of GoPayment’s services are available at a variety of prices, and they are compatible with both the GoPayment device and the Int

It’s important to keep in mind that, as you may be aware, QuickBooks Desktop software is prone to The GoPayment Card Reader may cease operating due to an issue when you connect certain applications.

The GoPayment app and any problems that may arise will be covered in detail in this blog, so please take the time to read it carefully.

Why is Quickbooks GoPayment app not working

It’s possible that you’ll run into a number of problems if you see this mistake Due to the fact that this error has to do with payments, you must fix the payment card reader to stop working as soon It’s important to know the potential ramifications before you make a decision. Take note of the following:

  • When attempting to access your GoPayment account, you may get the warning, “You do not have the authorisation to access this site.”
  • When attempting to access Merchant Services, you may see a popup box that reads “Need a confirmation code.”
  • Intuit Merchant Service Center pages show improperly or may not display at all. Unreachability may be the reason.
  • When payments are terminated in GoPayment, missing or inaccurate data may occur.
  • Intuit Merchant Service Center generates printing issues. This is due to a lack of connection.
  • Errors with the GoPayment script When a command in the QuickBooks app or one of its components needs access to web-based functionality, this error occurs.
  • When exporting data from Intuit Merchant Service Center, there is an issue. This may be due to a lack of sync.

If your quickbooks card reader not working, you may encounter one of these problems. Fortunately, this is a fairly easy problem that can be resolved by utilizing some of the manual techniques described in the following section, so please take your time and read it thoroughly

How to fix quickbooks card reader not working

Clearing the browser cache, addressing merchant service difficulties, and resolving Bluetooth reader pairing issues are all simple ways to remedy the ‘quickbooks bluetooth card reader not working’ problem:

  • To begin, you must first allow cookies.
  • In addition, if you have several users using Intuit Merchant Service Center, you must modify their roles.
  • Then you may sign in with a specific email address that is connected to your GoPayment account.
  • After that, you should temporarily deactivate GoPayment Multi-factor authentication.
  • You may also use Internet Explorer to diagnose the problems.
  • After that, you may delete the cache in your browser. To do so, hit the Ctrl + Shift + Del keys on your keyboard simultaneously.
  • Then you must update your internet settings and add https://www.intuit.com/ and http://.quickbooks.com to your trusted websites list.
  • You may now turn on the option to override automated cookie processing.
  • Because the Intuit online app relies on these components, the last step is to update Flash (Adobe Player) and Java.

These are the measures to take to address the magtek card reader not working in quickbooks issue, and you can also use them to resolve QuickBooks card reader connectivity issues.

Issues with the GoPayment Mobile App

As previously noted, the QuickBooks Desktop program is riddled with bugs and problems. If you utilize the GoPayment app, you may see the quickbooks card reader not connecting Error, which must be resolved.

Some of the manual solutions we’ve devised are as follows:

Disconnect and reconnect Card Reader

This problem may be resolved by disconnecting and reconnecting the card reader. There are two types of interfaces that you may encounter: blue and green. If you discover a blue interface, you must follow the procedures outlined below:

  • To begin, go to the menu and choose Settings.
    • After that, you’ll have to choose Card Readers. Then, to disconnect the card reader, select it.
    • Then, from the drop-down menu, choose Forget Reader under Reader Action.
    • After performing all the steps, you may reconnect the reader again.

If you see that the interface is green, then you must follow the steps that are given below:

  • To begin, choose More and then Hardware from the drop-down menu.
    • Then pick the card reader you want to disconnect from the Card Readers option.
    • From the drop-down menu, choose Readers Actions and then Forget Reader.
    • The reader may then be reconnected.

Bluetooth Must Be Enabled

Turning on the Bluetooth may be beneficial since these card readers rely on Bluetooth to function, and if the Bluetooth is turned off, there’s no way for them to operate, which might lead to a Card not working issue.

So, please avoid making these types of stupid blunders and assist yourself in avoiding these types of minor faults and problems.

Toggle the Mobile Card Reader on/off

Turning on the card reader and then turning it off may also assist you in resolving this problem. Simply push and hold the power button until it glows green, then remove the device before turning it off again.

Doing this little action may assist you in resolving this prevalent problem. Therefore please avoid making such stupid errors and fix quickbooks card reader not working issue.

Install the latest version of GoPayment Mobile App

Updating the QuickBooks GoPayment Mobile App to its latest version can also prove to be helpful, and to do that, you simply need to follow the steps that are as follows:

If you are using an Android Device:

  • To begin, press the Home key and then the Menu button.
  • You may now go to the Settings option.
  • You may now scroll down to choose the About or About Phone option.
  • After that, choose System Updates from the drop-down menu.

If you are using an iPhone:

  • On iOS devices, go to the Settings app to see if there are any updates available.
  • Check to see whether your gadget is plugged into a power source. It is suggested that you connect to the internet through WiFi.
  • You may now choose the General option.
  • Then choose Software Update from the drop-down menu.

Please keep in mind that in both cases, if you are on a WiFi network and have allowed in your devices, the software will be updated automatically; if not, you will have to download it via mobile data; however, before doing so, check your available date to ensure that you do not pay extra for those MB’s.

Troubleshooting Steps For Other Devices

When there are problems with Bluetooth reader pairing, QuickBooks credit card reader not working error occurs. You may continue with the troubleshooting if there is a QuickBooks card reader connection problem.

The steps are listed below for you to follow:

  • You may start by going to the Settings menu in the top-left corner.
    • You may now choose the card reader and click Type. After that, change the settings to Bluetooth Reader and then return.
    • After that, you must restart your phone and enable Bluetooth. Following that, your device should recognise the QB21 Device.
    • You must choose Add New Reader for your device to recognise the reader.
    • Swipe the reader again, and it should appear under My Card Reader.
    • After some time has passed, you may process the payment and verify that everything is working correctly.

These are the troubleshooting approaches that may assist you in resolving quickbooks gopayment card reader not working issue, but they are not the only ones.

There are two manual solutions, one for an Android smartphone and one for an iOS device, so please read the parts below carefully.

Android OS and Apple iOS

To troubleshoot QuickBooks Card Reader in an android os, you just need to follow the steps that are as follows:

  • You must download the most recent QuickBooks Card Reader Configuration data, which you can do by going to the Applications option in Settings, finding GoPayment, and then tapping on the Clear Data option. The data in your cloud will be redownloaded. You may now use the card Reader once again.
  • You need to make sure that the phone volume is complete when the GoPayment is open, and you can connect the card reader. Now you need to transmit the data by using these audio signals.
  • Now you need to turn off your Bluetooth device because the card reader uses the audio jack, and for that to transmit, you need to turn off the BlueTooth.
  • Please make sure that you have updated to the latest version of the GoPayment app and if you cannot do it, then uninstall the app and install it again from the Playstore.
  • Memory or cache can also prove to be a problem and to fix that, and you need to clear your browser’s cache.

After you have completed all of these procedures, you must restart your phone or tablet so that you may use it normally. Now that you know how to solve the problem in an Android version, you should learn how to fix it in an iOS version and do so by following the steps outlined below:

  • You need to make sure that the phone volume is complete when the GoPayment is open, and you can connect the card reader. Because the reader uses audio signals to convey data, check sure the following settings are correct.
  • Please make sure that you have updated to the latest version of the GoPayment app on your iPhone and if you cannot do it, then uninstall the app and install it again from the appstore.
  • Memory or cache can also prove to be a problem and to fix that, and you need to clear your browser’s cache.

After performing all these steps, you need to restart the iPhone or the iPad you are using to use your device without any issue.


In conclusion, QuickBooks Desktop software is accounting software that has been at the top since its inception, owing to the ability to utilize particular applications and tools that can be readily connected with the QB program.

You will learn more about the Card Reader Not Working Issue and associated elements in this blog, so please read the entire blog and assist yourself with these types of situations. I hope my blog was useful to you in some manner and was worth reading.

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